Process-Product Development

Before tackling product support and new product development, it is important to be familiar with our Herbal Papaya company, and have worked in customer service and admin to understand that process. 

Here is the best overview of who our vendors are, how to build each product, and what the prices are for each component:

 1. Roll Out Form Prior to product shipment 

2. Reorder form   A checklist of things to do when reordering an existing product

A: Supporting Current (Existing) Products 

1. Review existing processes and documentation:

2. Re-ordering Inventory items from Vendors to be sent to our warehouse directly:

              A. Keeping all inventory items in stock:
      i. Review all EFS items on a weekly basis and shift SKU's between cases and singles in order to keep both in stock.

                         ii. Review all Amazon channel inventories to keep all items in stock. In particular Amazon-Uk and Amazon-canada FBA accounts.

               B. Forecasting when to order again
i. Copy and fill this sheet to forecast reorders:


               C. Ordering inventory items from Vendors to be sent to our Warehouse directly:

  1. Raw  materials (or what we call Raws) are the ingredients we purchase in bulk to use to build our products. This includes items like dried papaya leaves, dried papaya seed (powder or whole), green or ripe papaya fruit powder. These raws have to be either co-packaged into retail packs, or blended/mixed or processed into other finished products. They are not sold directly to our customers.

  2. For our raw materials ensure you create lot/batch numbers each time they are ordered following this format:
    We use a Lot Number System which follows this format: PL-O-20160526-GFB-SL  (PL = Crop name e.g. Papaya Leaves; O = Organic; 20160526 = year month day of production; GFB = Vendor Name (Green Fields Bio); SL = Country of Origin (Sri Lanka) 

    1. Our Tea Products - pure and various flavors : For this product, we  order various build parts (dried leaves, tea box packages, over-wraps, tags, labels, stand-up pouches/packaging, etc), and then assemble at co-packer location. Ask book keeper to provide PO.
    2. Liquid Extract : For this product, we provide dried organic leaves to our co-packer, along with a PO, and they then provide all other ingredients and complete co-packing including labels, packaging, etc.
    3. Capsules : This is our only product that is complete turnkey co-packed and delivered by our contract manufacturer. (This means the contract manufacturer handles everything from raw material sourcing, label printing,  and package sourcing). We only provide them with a Purchase order (PO) and initial payment and they deliver finished product. 

    4. Graviola products *** coming soon***

**Important steps to note when re-ordering inventory:

  C. Shipping inventory:

To ship inventory use our freight quote account to schedule pictu up. Watch this video on how to set up a shipment in freightquote and send Bill of Laden (BoL) to the warehouse.

*CRITICAL: Ensure to include a packing list which includes product SKU numbers, Amount of products shipped, and Product/Raw material batch/lot numbers if applicable.

 3. Quality Control Measures

B: New Product Development 

Use this form to guide you through the process:

1. Product Research and Business Plan for New Product

New product evaluation to determine if we will proceed with this product should follow the guidelines outlined here and evaluate break even/profitability of product using this template.

For each new product we want to launch,  evaluate the product market viability by:
(a) Research potential co-packers, cost, raw material suppliers and minimum order quantity. Here is an excellent article on how to find co-packers:
(b) Create a business model using guidelines and template specified here to address the following:

All the above points should go into a 4 - 5 page business plan for the product to help us determine if we want to develop this product.

See sample of Herbal Graviola and Graviola Leaf & Fruit Product Concept sheet and Business plan.

2. Perform Initial Market Test:

The first thing to do for initial market testing is to put up 3D mock-up of test product on our website (only, NOT on Amazon) , and provide some awareness/poll our customers. The goal of this is to gauge initial demand for the product through actual purchases. Steps for this include:


See how many pre-orders we receive in 30 days 

      A.  Add product to our Product Test Log.  Customer service should begin logging every order/customer that makes a purchase of this product, as well as their contact
      B. Calculate number of orders required to receive profit on investment.
      C.  Once that number is reached on a monthly basis, we know there is a big enough               market for our product. 

 C. Other Important Processes

1. Product Research Formulation and Conceptualization

2. Vendors


  1. Order the raw materials and get ready to bring in the product
    1. Determine how much quantity of each component is needed for the product or the build. E.g. How much of the raw material, how much in a package, how much labels, packaging, etc.
    2.  Be sure to provide book keeper with the UPC codes for the new products to set up inventory correctly.